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FOLK TRAX - Frequently Asked Questions Use your 'Refresh' / 'Reload' facility regularly on our web-pages to ensure that you are viewing the latest! What is the concept of the presentation of CDs on this site? When is the shop physically open? How do I order CDs? Why isn't the shopping cart showing the CDs I am trying to order? What credit cards can be used? Why don't you accept American Express and other cards that are not issued by banks? Why don't you accept debit cards? How can I buy if I don't have an acceptable credit card? How much will the packing and postage cost? How much will the $Australian price cost in my currency? How do I get the Australian dollars with my currency? How do I hear the sound clips? What is Folk Trax's sales conditions / returns policy? What is Folk Trax's privacy provisions? Can I sell my CDs through Folk Trax? What is the concept of the presentation of CDs on this site? Folk Trax started its life as a CD shop at the Victor Harbor (South Australia) Folk Festival. When the time came to put the shop on line, the concept was to make the online shop emulate the physical shop as close as possible. The various catalogues we offer represent the 'bins' the CDs would be in at a physical shop. You flip through, or search the bins to find a CD that might interest you, and then you pull the CD out of the 'bin' (click on its link) to inspect the CD and its liner notes more closely. If you think the CD might interest you, you take the time to listen some of the sound clips, which in most cases have been selected for you by the artists themselves as best representing the music on the CD. (Note: we do not offer sound clips from compilation CDs by 'Various Artists' as it is not really possible to select representative samples with only a few clips.) The information presented on the individual pages of the CDs on consignment to us by independant artists is all the relevant information accompanying the CD in the liner notes, etc. If information coming with the CD is sparse we may augment it with extracts taken from the artist's website. We do not presume to judge the CDs by offering any personal comment or review. (We do not include lyrics even if they on the liner notes.) In the case of CDs available through Folk Trax from Planet Distribution the information on the individual CD pages is that available from the web-sites of the relevant recording labels or supplied to us by Planet Distribution. [go to top of page] When is the shop physically open? The Folk Trax shop is now physically located as part of the Radio Station EBI shop, 10 Byron Place, Adelaide. The shop is open Monday to Friday, 9:00am to 5:00pm. Unfortunately because of administrative difficulties, the 10% discount offered to members of the Folk Federations, etc, is now only available on orders placed on-line. [go to top of page] How do I order CDs? To make purchases on-line from Folk Trax you need to have a Visa Card, MasterCard or Australian BankCard (BankCards will become obsolete as from 31 December 2006 and will not be accepted after that date) and orders must be for at least $A15.00. On the page containing the details of the CD you wish to purchase, click the Add to Basket which will add the CD to your 'shopping basket'. If you want more than one of any CD adjust the quantity to the required number before clicking Add to Basket. You can view what you have in your shopping basket at any time by clicking on the View Basket button. You can adjust your order further at any time while viewing your shopping basket. Continue adding to the basket until you have all the CDs you require in your basket. Then click on View Basket. If you are quite happy with the items you have chosen click on the Check Out button which will take you to a screen where you will actually place the order. Placing an order takes place in two phases: The first form will just ask for your name and email address and send this to us together with details of the purchases you require, and a time stamp. After you send this information you will be taken to a second form where your purchases have been reduced to the time stamp (to link the two parts of the order together). This second form will take details of your shipping requirements and credit card details securely. [go to top of page] Why isn't the shopping cart showing the CDs I am trying to order? You must have 'cookies' enabled in your browser to use the shopping cart. Details of your order are stored temporarily in a cookie until your order is submitted, canceled or the session with your browser is terminated, whichever is the earlier. The cookie containing details of your order is not written to your hard disk but remains in your computer memory as part of your browser program. It most certainly will not exist after your browser is closed down. If you wish to order on-line you must enable cookies at least temporarily while you organize your purchases. [go to top of page] What credit cards can be used? Folk Trax can accept Visa or MasterCard. [go to top of page] Why don't you accept American Express and other cards that are not issued by banks? To be able to accept credit cards that are not part of the banking system that operates worldwide, we would have to pay substantial membership fees to each of the individual organizations issuing the cards. As we do little more than break even with Folk Trax project, we simply cannot afford to cater for all the credit cards that are available. We are sorry for any inconvenience. [go to top of page] Why don't you accept debit cards? Acceptance of debit cards is reliant on having a fullblown EFTPOS system, but we must make do with a manual system which doesn't permit us to accept debit cards. Sorry! [go to top of page] How can I buy if I don't have an acceptable credit card? The easiest and cheapest way is to try and find a relative or friend with an appropriate credit card who is prepared to use the card to make the purchase for you and for you to reimburse them for the costs. If this is not a possible solution for you, then contact us with details of what CDs you want, then you will get back to you with exact costs (in Australian dollars) including shipping, and you can then arrange to get a bank draft/money order to send to us so that your order can be processed. [go to top of page] How much will the packing and postage cost? Click on the button below for this information. This facility is also available on the ordering screen after you click the Check Out button [go to top of page] How much will the $Australian price cost in my currency? This will depend on the rates of exchange prevailing when you place your order. When viewing your basket you will have the opportunity to visit Consult Currency Converter to convert the cost of your purchases to your currency at the current rates. Please note that Folk Trax can take no responsibility for the accuracy of this service. [go to top of page] How do I get the Australian dollars with my currency? This is no problem using your credit card. The banking system will credit our account with the cost of the purchase in Australian dollars, and charge your account with the equivalent in your currency, no doubt making a handsome profit along the way. [go to top of page] How do I hear the sound clips? When you get through to the individual pages with details of the CDs, some tracks may have sound clips available, signified by . You will need RealPlayer software installed to hear the clips. If you need a copy go to real.com to download it. The basic version is FREE! We are progressively changing the sound clips to the mp3 format which is familiar to most people. You probably already have facilities installed to play mp3 files but if you don't you can get details of downloading suitable software for your machine at www.freewarefiles.com. The availability of a mp3 sound clip is indicated by a icon following the track title. Please Note Website costs impose severe constraints on the quality of the sound clips we can offer. The sound clips are indicative of the type and style of music on the CDs, but the quality of the sound is inferior to that on the actual CDs [go to top of page] What is Folk Trax's sales conditions / returns policy? Folk Trax respects the customer's rights and will accept any returns of merchandise that is genuinely faulty. We will replace a faulty item or if no longer available refund the amount the customer paid including all postage charges. Please note: There is an emerging trend of CDs being offered for consignment that are produced in home studios using home computers and/or are being burnt with home paper labels. Some commercially replicated CDs are now being burnt where low numbers are involved. All CDs offered for sale by Folk Trax are legal copies as supplied by the artists or distributor. [go to top of page] What is Folk Trax's privacy provisions? Folk Trax is committed to protecting your privacy when visiting our website. We do not collect any personal information about you, including your e-mail address, except when you specifically and knowingly give us that information. We do not use cookies that last beyond the current session of your browser. What do we do with the information that we collect: We do collect information from our customers that they have knowingly given us. This information may be used to add to our mailing list. We may from time to time use this list to send you catalogues and other information that we think will interest you. The information we collect is as follows: Name, Address, e-mail address, items purchased and credit card details. Our Bank requires us to keep this information for a period of up to 18 months. We do not trade or exchange our mailing list or any other data with anyone. If you do not want to be on our mailing list email us and request to be removed. Changes: We may from time to time update this policy. We will post any revised privacy statement on our website. Please check our policy statements for any changes when you visit next. [go to top of page] Can I sell my CDs through Folk Trax? The stock for sale through FOLK TRAX is all on consignment. If you have acoustic music related merchandise that you are prepared to consign to us, we will offer it for sale at the FOLK TRAX shop and through this website. Contact us and we will mail you a shipping package with full details. [go to top of page]